01Acceptance of Terms
By accessing or using this website (the "Site") or purchasing products from Maxen, you agree to be bound by these Terms of Service. If you do not agree, please do not use the Site.
02About the Company
This Site is owned and operated by Maxen ("we", "us", "our").
03Eligibility
You must be at least 18 years old and legally capable of entering into a binding contract under the Indian Contract Act, 1872 to place an order on this Site.
04Orders & Acceptance
Placing an order constitutes an offer to purchase. We reserve the right to accept, refuse, or cancel any order for reasons including product availability, pricing errors, or suspected fraud. You'll be notified and refunded in full if we cancel a paid order.
05Pricing & Payment
All prices are listed in Indian Rupees (₹) and are inclusive of applicable taxes, in line with the Legal Metrology (Packaged Commodities) Rules. All orders are prepaid — we accept UPI, credit/debit cards, and net banking. We reserve the right to correct pricing errors even after an order is placed, with the option for you to cancel if you do not accept the corrected price.
06Product Information
Maxen products are health supplements, not medicines, and are not intended to diagnose, treat, cure, or prevent any disease. See our Medical Disclaimer for full details. Product descriptions and images are for reference; actual packaging may vary slightly.
07Intellectual Property
All content on this Site — including text, graphics, logos, and product formulations — is the property of Maxen or its licensors and is protected under applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.
08User Conduct
You agree not to misuse the Site, including attempting unauthorized access, interfering with its operation, or using it for any unlawful purpose.
09Limitation of Liability
To the fullest extent permitted by law, Maxen shall not be liable for indirect, incidental, or consequential damages arising from your use of the Site or our products, beyond the value of the relevant order.
10Grievance Redressal
In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, our customer support and grievance contact details are provided below:
Address: 8-2-695/E/8, Behind, Meenakshi Tower, Rd No.12, Banjara Hills, Khairatabad, Hyderabad- 500034, Telangana
Response time: Acknowledgement within 48 hours; resolution within 30 days, as required by law.
11Governing Law & Jurisdiction
These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Hyderabad, Telangana, India.
12Changes to These Terms
We may update these Terms from time to time. Continued use of the Site after changes take effect constitutes acceptance of the revised Terms.