01Return Eligibility
We offer a 30-day return window from the date of delivery for unopened, unused products in their original sealed packaging. Because Maxen products are consumable health supplements, opened or used products cannot be returned for hygiene and safety reasons, except in the case of a defective, damaged, or incorrect item received.
02Non-Returnable Situations
- Products that have been opened, used, or have a broken seal (unless defective/incorrect).
- Products returned without original packaging or past the 30-day window.
- Free gifts or promotional items included with an order.
03How to Initiate a Return
- Contact us via the Contact Us page within 30 days of delivery, with your order number and reason for return.
- Our team will confirm eligibility and share return instructions, including the return address if applicable.
- Pack the item securely and ship it back, or hand it to our reverse-pickup courier partner where available.
04Damaged, Defective, or Wrong Item
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos of the item and packaging. We'll arrange a free replacement or a full refund, whichever you prefer.
05Refund Method & Timeline
Since all orders are prepaid, refunds are credited back to the original payment method used at checkout — UPI, card, or net banking.
Refunds are processed within 7–10 business days of the returned item passing quality check, though your bank or payment provider may take a few additional days to reflect the credit.
06Order Cancellations
Orders can be cancelled free of charge before they are dispatched, with a full refund to your original payment method. Once an order has shipped, it can no longer be cancelled but may be returned per the process above upon delivery.
07Subscription Orders
To cancel or modify an active subscription, see our Subscription Terms. Cancelling a subscription stops future charges but does not automatically initiate a return of an already-delivered order.